FAQ

We hope that your experience with ClickCablez is as effortless as possible, however, we do acknowledge that questions may arise.

 

Is my payment and information secure?

Yes we are hosted on Shopify. The world's most reliable and trusted ecommerce platform in the world. Your information is never shared anywhere. We offer payments with Paypal and Stripe, the world's leading payment processors that keep your transactions 100% secure.

We accept Paypal, Visa, Mastercard, American Express and Discover. 

Express checkout options provided by G-Pay, Paypal, and Apple Pay.

 

Do you ship Worldwide?

We ship anywhere in the U.K through our website, we are capable of shipping to the EU and worldwide please contact us to discuss your order contact us . 

Where is my order?
All orders are sent out Royal Mail First class within 2 working days. Royal mail first class normally delivers next day however please allow two working days before contacting us.

Ammendments and Cancellations

If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.  

We Can Change:
    - Your delivery details
    - Your name
    - Your email
    - Your phone number
Cancellations
    - You must contact us withing 24 hours.
    - We cannot cancel your order once it has already been shipped.  
    - You can view our full refund policy here.

 

My Item Arrived Damaged

We ship every item carefully packaged. If for whatever reason your item is damaged upon delivery please reach out with:

    - Your order number.
    - A picture of the damaged cable.
Once received, we'll be happy to send out another free of charge.

 

Contact us

If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 24hrs :)